Returns & Exchanges
For all Returns & Exchanges, The process begins here!
Our goal is to make sure you are completely satisfied with the items
you order and your experience with CAPUSA.NYC
Depending on the reason for the return and the condition of the product,
there may be several options available to you.
* Please note, that ALL items must have their
original tags attached, be unworn and unwashed.
• You will be responsible for paying postage on any returns or exchanges.
• Refunds for store credit only.
• If you would like to return an item for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic code that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit code do not expire and can be used with a discount code.
• You will have 7 days from delivery of your package to file a return claim with customer service.
• If a product is exchanged once it cannot be exchanged again.
• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item. We can not ship out the replacement item until our warehouse receives the item being returned.
• If the item you’d like to return was ordered more than 15 days ago, the item is no longer for available for sale, or if the item was purchased using store credit as part of a previous exchange, we cannot accept the return or issue a refund for any reason.
• Upon approval of your RA #, you have 10 days to have your return at our warehouse. If we do not receive your return within 10 days, your RA # will automatically cancel
• If the item was purchased during a sales event, we do not accept any returns or exchanges.
*Additional limitations may apply.
To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
You can contact us by filling out the contact form on this page. Once we have received the product and the return has been processed by our warehouse, we can issue the exchange or the in-store credit to your account. Please note that we are unable to accept returns that are dropped off by a customer at any of our warehouse locations.
All Returns must be shipped to:
CAP USA NYC
C/O RETURNS DEPARTMENT
18 W 125TH ST
NEW YORK, NY 10027